Philips Collection Services And The DVLA Are Useless

Well this still involves the DVLA issue which you can read on the link below:

DVLA & Philips Collections Services LTD Are Taking Me For A Ride

I received a letter from the DVLA informing me they were looking into the matter and would put a hold on the work by Philips Collection Services, well it seems they apparently can’t even control that. Philips Collection Services Left another few messages on my answering machine telling me they are taking further legal action, they again state my name, my penalty. This answering machine is accessible by my friends and family along with people who visit my house, because when you press play it plays out aloud.

If I were in shared accommodation then other people would know my business so the fact is that Philips Collection Services and the DVLA are now illegally breaking the Data Protection Act by making available personally identifiable information without my consent, in a way that others have access to it.

What a waste of tax payers money!!!

Well I called them to complain again only this time I was told my complaint and the original one (see link above) would only deal with the certain issues and if I intended not to pay the fine/penalty then I’d also need to write to another department within the DVLA which is ridiculous how can they not communicate together and sort the mess out they cause. Was it not obvious I’m not going to pay a penalty for something I don’t owe, my car was written off I informed them of such hence my work is done.

Here’s the new letter that’s being sent out to them:

 

Timothy Bowers
## #### ####
#########
Doncaster
#### ###

26th May 2008
Philips Reference: #######
DVLA Reference: ########

Re: Cover Letter – Renault Laguna RT – ### ###

Philips/DVLA

This letter is in addition to my complaint filed on the 12th May 2008.

I’m now being forced to waste yet more of my time on this matter, because apparently your departments cannot coordinate nor communicate with each other directly, This is ridiculous.

You will see in the complaint which is attached with this letter the issues which require addressing.

I have no intention of paying this £80 fine as I’m sure you understand it’s not my debt to pay. I also understand you may deal with tax evasion on a daily basis however even if you claim that you didn’t receive correspondence from me then you will be able to see that this vehicle was written off by my insurance company shortly after the SORN application.

Now there is another issue and one which I’m contemplating legal action on. The company Philips Collection Services, that you viciously set upon me have broken the Data Protection Act by leaving messages on an answering machine. This answering machine is available by my whole house hold, when leaving a message or playing back it’s done out aloud, my friends and family are now aware of this current situation. If I had been in share accommodation other people would know my full name, the debt you claim I owe and that your apparently taking further action. This message left personally identifiable information about me.

You informed me in writing and over the phone that you would stop further action and pestering from Philips Collection Services until you had investigated this matter, well they haven’t stopped they are now sending messages to my phone informing my friends and family of further action that your apparently taking.

I now expect suitable compensation far greater than I originally requested in my other letter, I also require a formal apology.

To notify you, I’m also documenting these incidents on-line along with all letters I send you.

Kindest Regards
Timothy Bowers

Philips Collection Services did send me a complaints form to fill in along with a letter informing me I should provide proof that I informed the DVLA that the vehicle was off the road, well sorry to say but I’m not wasting my time filling in this crap I’ll deal with the organ grinder and not the monkey. I should ask them for proof I didn’t, bloody pratts.