Auroral

Well it seems something is now starting to happen, apparently the DVLA have only just contacted Philips today to stop them harassing me, despite telling me in writing this would stop before now.

If you saw my last blog you will of seen I sent another E-mail to them both, and I got a reply from Philips Collection Service:

Dear Mr Bowers,

Thank you for the copy of the recent email sent to the DVLA.

I can confirm that we have been contacted by the DVLA today, 28.05.08 at 11:11 whereupon they have requested the case be returned back to them. This has now been done and further contact should not be received from us at this time.

Our records show that we noted your concerns onto your account and that an official Complaints Form was sent to you on 15.05.08. Once this has been returned by you we will be happy to investigate the matter in question.

In the meantime if you have any further queries please do not hesitate to contact our office.

Kind Regards

Philips

And I fired off a reply back:

I will continue to copy both Philips and the DVLA Here

The DVLA had informed me this would stop long before now, so in their slowness to act my family and I have continued to be harassed by text messages to a land line phone which gives out my personal details and circumstances without care for the data protection act.

Philips I write this E-mail because only a few minutes ago I received another text message to the land line telephone telling me my case is being passed for further action or my balance is still outstanding.

Yet more incompetence, and then to ask me to fill in another complaints form I care not for your procedures in hoping the public are to lazy to fill in a form and then no further action can be taken.I care only for the time lost and the cost incurred by myself in other words you have my complaint in writing I see no reason why I should waste more of my life on this matter except to receive justice.

I’m not sure of whom I dealt with on the phone, it could of even been you for all I know and care, my suggestion though is you send your staff on a customer relations course and train them that mistakes happen and therefore shouldn’t make accusations that a person is a criminal regardless of whether it was done direct or indirect.

Whilst typing this mail I have another message on my phone, that’s two but the first one I put the phone down on, perhaps that’s the message system redelivering.

And I won’t contact your office on the phone to discuss anything, last time we know what happened and look now I’m still being harassed.

Kind Regards
Tim Bowers

I certainly won’t contact them on the phone, the last time I tried to get help from a human in their company they basically accused me of being a criminal and a lier.

Can’t deal with automate systems and can’t deal with real people, this world is screwed.

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