1&1 = 371 (One And One)

I just can’t believe this pratts haven’t got their act together yet. I’ve had a ton of problems over the years and this is just another instance only this time I’ve hardly got any services with them and soon there should be none!

<There is use of offensive language in this blog>

I received an invoice on the 8th Jan 2010 for two domain names which they are not even the registrar of and so I questioned it:

I don’t understand? These domain names are registered with another provider?

Are you saying you charged me for these? or your going to?

Tim Bowers

I sent this to their billing and support departments to which their billing department never even bothered to respond however I did get one from their general support:

Dear Customer,

Thank you for contacting us.

We are sorry to inform you that you have reached the technical support
department. As much as we wanted to answer all your queries, however, we
are not familiar with the billing details that you wish to know.
Therefore we suggest that you contact our billing department directly.
You can reach them at 0871-641-2121; option 4 or 01753-490-404. They are
open from 9:00 AM to 5:00 PM, Monday to Friday, excluding holidays.

Thank you.

If you have any further questions please do not hesitate to contact us.

–
Sincerely,
Irene Corpuz
Technical Support
1&1 Internet

Apparently their departments can’t communicate and this person couldn’t see that their billing was also included when I sent the message (not sure how technical this person could have been if they couldn’t see that?).

Anyway, I sent another pointless reply, pointless because they really are all just thick!

Ehhhh?

I replied to two addresses:

invoice@1and1.co.uk
And
billing@oneandone.co.uk

Attached is an image which will show this.

Tim Bowers

Yay! their billing department replied. Boooooooooo! Their still thick:

Dear Customer

Thank you for your email

Please re-send the e-mail below with your customer number or domain name
attached as we are unable to access your account with out them.

If you have any further questions do not hesitate to contact us.

Kind regards

Billing Department
1and1 Internet Ltd.

Tedious isn’t it?

I’m sorry, didn’t realise your company was incapable of searching for my account with my E-mail address or name.

Invoice Date 08/01/2010
Invoice No. ***
Contract No. ***
Account No. ***

1 Basic Fee £ 00.00 a month 1 mo. 0.00 17.50
07.01.2010-07.02.2010 yorkshireparanormal.net yorkshireparanormal.com ghosts-uk.net
darkwear.net essexparanormal.net
2 Additional Domain com/net/org £ 8.99  a year 12 mo. 8.99 17.50
23.12.2009-23.12.2010 ghosts-uk.org
3 Additional Domain .info £ 8.99  a year 12 mo. 8.99 17.50
23.12.2009-23.12.2010 ghosts-uk.info

Kindest Regards
Timothy Bowers

Yawn…………… Here’s another of their replies:

 Dear Timothy Bowers, (Cust: ***)

Thank you for your email.

Regarding your query tow of your domain names has been renewed .

I would like to inform you that you can view all invoices in your
configuration menu. I have enclosed the instructions in how to access
this.

1) Please go to the 1&1 Control Panel located at
https://admin.1and1.co.uk, and log in to the Control Panel with your
customer number/domain name assigned to one of your packages and your
password

2) Select Billing from the Quick Menu on the left hand side of the
screen

3) Click on Billing Overview to find current and previous invoices
concerning the selected contract for each billing period

If you have any further questions do not hesitate to contact us.
Kind regards
Kanwal Zia
Billing Department
1&1 Internet Ltd.

Do you think I’m getting through to them?  Nahhh their absolute retards:

Mental retardation is a generalized disorder, characterized by significantly impaired cognitive functioning and deficits in two or more adaptive behaviors with onset before the age of 18. Once focused almost entirely on cognition, the definition now includes both a component relating to mental functioning and one relating to individuals’ functional skills in their environment.

I know some people are way to over sensitive and will most likely choose to be offended by that word, but it fits!

Anyway knowing them they would try to charge me again so I log into paypal and changed the setting to deny they access to take funds for invoices, I then left it there and didn’t say anything else however today I received another e-mail:

Dear Ghosts-UK ,

We regret to inform you that your current PayPal merchant agreement limit is not sufficient to cover your recent invoice at 1&1.

Please take a moment to log into your 1&1 account and update your PayPal account limit as soon as possible, so that we can continue to offer your 1&1 services without interruption.

To update your 1&1 account limit,

1. Please log into your Control Panel at https://admin.1and1.co.uk, using your account number or a domain name from one of your packages and your password.

2. On the ‘Account’ page, go to ‘User Settings’ > ‘Payment Method’ and then select ‘PayPal’.

3. Click on ‘Go to PayPal’ and update your ’1&1 PayPal Account Limit’ by ticking the ‘PayPal Billing Agreement’ box.

For any other billing-related questions, please send an e-mail to billing@1and1.co.uk or call us on 0871 641 21 21 Monday to Friday (except holidays) 9am to 5pm.

We will be glad to help you with any questions you may have.

Best regards,

Your 1&1 Team
www.1and1.co.uk

 The thieves tried to take some money and not the first time either. I’ve just written and sent another mail back to them and this time I’ve not refrained from holding my tong, admittedly the use of language isn’t professional in official correspondence however they’ve just took the piss to much for to long.

You THIEVES!

Sod off and stop trying to steal my money.

Invoice Date     :     8/1/2010
Account number     :     ***
Contract Number     :     ***
Invoice Number     :     ***

Note your trying to charge me for two domains. Now lets use our fucking heads here and run a whois search on the DB:

http://whois.domaintools.com/ghosts-uk.org

Ohh look you are not the registrar!

Lets look at the other as well seems your so incompetent you probably need someone to wipe your own arse!

http://whois.domaintools.com/ghosts-uk.info

I’m sick and tired of you lot, your all criminals.

Now I informed you of this nicely just the other day, you chose to ignore it. You then send me another e-mail telling me you couldn’t take payment.

I hate your company you employ a bunch of fucking morons. I moved most of my services away along time ago because you kept stealing money an providing a crap service.

START READING WHAT I’M WRITING AND NOT WHAT YOU THINK I SHOULD BE WRITING, ANSWER THE QUESTIONS I RAISED IN PREVIOUS MAILS RATHER THAN DODGING THEM WITH SOME RETARDED GENERIC REPLY THAT YOU THINK WILL ANSWER THE QUESTION, IT QUITE SIMPLY DOES NOT!

Don’t waste my time any more, this is my last warning. Should you persist then expect legal recourse.

I’ve also made this public on the following url: (This blog)

As you can see, after many, many years of my being polite towards you and your staff despite your substandard level of service I’m now really getting annoyed.

Kindest Regards
Timothy Bowers