YES LTD Run Their DTG Scam
The latest reply from YES LTD refuses to refund the investment which is at market value approx £13,000 this is despite their sales staff promising a refund if issues present prior to purchase persisted.
Here is there E-mail:
YOUR EMBROIDERY SERVICES LTD.
24/08/2007 11:13:29
Hello Helen
Further to my e-mails last week I have had conversations with those concerned and can now make the following comments.
Thank you for your earlier e-mails regarding your DTG Kiosk. Unfortunately we have no demand at this time for pre-owned digital print machines and therefore do not find ourselves in a position to take the machine back from you.
Regards
Tony Whitmore
Director
Your Embroidery Services Ltd
Meden Road,
Boughton,
Phn: 01623 863343, Fax: 01623 863345, Web: www.yesltd.co.uk
The information in this e-mail is confidential and maybe legally privileged. If you are not the intended recipient, you must not read, use or disseminate that information. Although this e-mail and any attachments are believed to be free of any virus, or any other defect which might affect any computer or IT system into which they are received or opened, it is the responsibility of the recipient to ensure that they are virus free and no responsibility is accepted by Your Embroidery Services Ltd. for any loss or damage arising in any way from receipt or use thereof.All business is handled strictly in accordance with our Standard Trading Conditions, a copy of which is available upon request.
Tony Whitmore
Director
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And of course our reply.
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In that case with regards to all recent issues through out the last year and the break in promise from your sales staff to refund the product if the same issue persisted that were present before purchase, we shall publish photo’s of the end products along with a true factual story over the web through sites which may pass business to you.
I will also seek legal consultancy, as these issue were present before purchase of this product and your staff promised a full refund if they continued.
Give it a week and search for yes ltd and you will find these true factual accounts on the world wide web.
Kind Regards
Helen Sellars.
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We will be posting images of these products shortly and will also try to include samples of the poor work originally produced by them.
DTG Kiosk – YES LTD – Communication Has Arrived
I finally received a reply from YES LTD, however it didn’t come from Mark the sales guy, it came from the director and here’s what he had to say:
YOUR EMBROIDERY SERVICES LTD.
Dear Helen
Mark has forwarded your e-mail (referred to above) to me which I acknowledge receipt of. Unfortunately I was not in a position to give it my attention on Friday and hence my response today.
I know that were some problems when you first had the machine but, having checked with our support staff there does not seem to have been recent communication regarding problems I do note however that, in your e-mail, you refer to suggestions possibly made by Mark. Unfortunately Mark is on holiday this week and so I am not in a position to query this with him. I am also aware that there was a problem with garment returns in August and I personally tried to call Tim on a number of occasions to discuss this but unfortunately could not make contact. At that time it would have been useful to have had sight of one of the returns and we may have been able to more accurately comment. As I am sure you will appreciate it is always easier to assess a problem on sight of it as opposed to working from a description.
I note your comment about not wanting the machine but feel that I have a duty to offer our assistance in making your machine produce what you want it to. The model of machine you have (The Kiosk) is plentiful in the market and is capable of producing good quality prints. In fact we have a number of customers who have installed additional machinery to cope with their orders.
In your e-mail you state “….so I turned the machine off for good…..” and this concerns me because, if the machine is not maintained correctly then the print head may become blocked and this would render the machine unusable so I would encourage you to continue with the maintainance regime whatever your final intention so as to keep the machine in working order. The routine I speak of includes amongst other things putting droplets of cleaning fluid or ionised water into the capping station and printing nozzle checks at least once a day.
I cannot comment on your reference in the final paragraph about a refund being promised as, already mentioned above, Mark is not in this week and, in any case, this matter can only be commented on by our MD, Roy Burton who is not back in the office until Monday 5th November.
Could I suggest that, in the meantime, we move the situation forward by us helping you to acheive your original concept of producing high quality prints on your machine. We have a team of experienced personnel who are ready and willing to help but as I have had problems in contacting Tim in the past, may I suggest that he calls us at his convenience and speaks with me (Tony Whitmore), Steve Gilbert or Gordon Zang.
I trust that you will find my suggestions acceptable and allow us to make some headway with the machine until all of the relevant personnel are back in the office next week. Should you or Tim wish to discuss this further please do not hesitate to contact me.
Regards
Tony Whitmore
Director
Your Embroidery Services Ltd
Meden Road,
Boughton,
Phn: 01623 863343, Fax: 01623 863345, Web: www.yesltd.co.uk
The information in this e-mail is confidential and maybe legally privileged. If you are not the intended recipient, you must not read, use or disseminate that information. Although this e-mail and any attachments are believed to be free of any virus, or any other defect which might affect any computer or IT system into which they are received or opened, it is the responsibility of the recipient to ensure that they are virus free and no responsibility is accepted by Your Embroidery Services Ltd. for any loss or damage arising in any way from receipt or use thereof.All business is handled strictly in accordance with our Standard Trading Conditions, a copy of which is available upon request.
Tony Whitmore
Director
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And of course my reply:
Hi Tony,
Thank you kindly for your reply.
I’m unsure of where to start, since March we’ve been turning our website products off and on in an attempt to control the flow of sales, our website is now permanently off-line until we find another solution. This was also a way for us to control the usage of Ink, as giving refunds plus the cost of P&P and the cost of the garment itself was becoming expensive we decided not to further invest our money until we were sure a solution could be found.
On numerous occasions we spoke with Gordon and various other members of your support staff, all very responsive and we’re appreciative of this, however we still continued to experience problems but only with our larger graphics that require more ink. Now I’ve heard various excuses for what could cause this along with possible solutions, some that even appeared to work at first.
I should hope turning the machine off would not cause issue as the same process was followed as the last time when it was advised the machine would be off for over a month which I believe you were also made aware of, and we were informed would be ok.
I appreciate your offer for further assistance, however the ink supply is just about exhausted and we’re not willing to further invest potential losses, when purchasing the machine Mark was positive that after the initial problems, there would be no more and furthermore stated if it should continue a refund could be arranged, it was this that gave us the confidence to invest at that time, I understand though you cannot comment until you have liaised with him.
Kindest Regards
Helen
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And now we await a reply. I think I now hold promise as Tony is a decent chap.
DTG Kiosk – YES LTD – No Communication
After trying to contact Mark at YES LTD on many occasions and being told that he’s out of the office, or with other clients I decided to E-mail in instead now I didn’t hold much hope for this method of communication either as past E-mails had gone unanswered also.
Here’s the E-mail:
Mark, got fed up of trying the phone from last month, so thought I would E-mail instead.
The machine is still producing absolute rubbish, after we last spoke I tried your suggestions and still the same, so I turned the machine off for good and closed our website, we’re now looking at other solutions that work.
I no longer want the machines, it’s not what your company proclaim it to be, and I’ve lost my patience in trying your suggestions, we both know it’s been a bad run from start to finish, even before I purchased we had problems, but I believed in your sales words as they were rather convincing at the time.
I’ve lost more money through returns and faulty goods due to bad prints, it works fine on the smaller prints you know the graphics using less ink, but when we use our larger graphics it just doesn’t seem to like them.
Either arrange a refund (as you originally promised before purchase if the problem persisted, which it has) or a buyer, and I won’t make these issues public this time and I won’t publish photo’s of the products, even those one’s originally made by your team.
Kind Regards
Helen Sellars
SJBowers