Auroral

The latest reply from YES LTD refuses to refund the investment which is at market value approx £13,000 this is despite their sales staff promising a refund if issues present prior to purchase persisted.
Here is there E-mail:
YOUR EMBROIDERY SERVICES LTD.

24/08/2007 11:13:29

Hello Helen

Further to my e-mails last week I have had [...]

I finally received a reply from YES LTD, however it didn’t come from Mark the sales guy, it came from the director and here’s what he had to say:
 
YOUR EMBROIDERY SERVICES LTD.

For the attention of Helen Bowers

Dear Helen

Mark has forwarded your e-mail (referred to above) to me which I [...]

After trying to contact Mark at YES LTD on many occasions and being told that he’s out of the office, or with other clients I decided to E-mail in instead now I didn’t hold much hope for this method of communication either as past E-mails had gone unanswered also.
Here’s the E-mail:
Mark, got fed up of [...]