1&1 = 371 (One And One)
I just can’t believe this pratts haven’t got their act together yet. I’ve had a ton of problems over the years and this is just another instance only this time I’ve hardly got any services with them and soon there should be none!
<There is use of offensive language in this blog>
I received an invoice on the 8th Jan 2010 for two domain names which they are not even the registrar of and so I questioned it:
I don’t understand? These domain names are registered with another provider?
Are you saying you charged me for these? or your going to?
Tim Bowers
I sent this to their billing and support departments to which their billing department never even bothered to respond however I did get one from their general support:
Dear Customer,
Thank you for contacting us.
We are sorry to inform you that you have reached the technical support
department. As much as we wanted to answer all your queries, however, we
are not familiar with the billing details that you wish to know.
Therefore we suggest that you contact our billing department directly.
You can reach them at 0871-641-2121; option 4 or 01753-490-404. They are
open from 9:00 AM to 5:00 PM, Monday to Friday, excluding holidays.Thank you.
If you have any further questions please do not hesitate to contact us.
–
Sincerely,
Irene Corpuz
Technical Support
1&1 Internet
Apparently their departments can’t communicate and this person couldn’t see that their billing was also included when I sent the message (not sure how technical this person could have been if they couldn’t see that?).
Anyway, I sent another pointless reply, pointless because they really are all just thick!
Ehhhh?
I replied to two addresses:
invoice@1and1.co.uk
And
billing@oneandone.co.ukAttached is an image which will show this.
Tim Bowers
Yay! their billing department replied. Boooooooooo! Their still thick:
Dear Customer
Thank you for your email
Please re-send the e-mail below with your customer number or domain name
attached as we are unable to access your account with out them.If you have any further questions do not hesitate to contact us.
Kind regards
Billing Department
1and1 Internet Ltd.
Tedious isn’t it?
I’m sorry, didn’t realise your company was incapable of searching for my account with my E-mail address or name.
Invoice Date 08/01/2010
Invoice No. ***
Contract No. ***
Account No. ***1 Basic Fee £ 00.00 a month 1 mo. 0.00 17.50
07.01.2010-07.02.2010 yorkshireparanormal.net yorkshireparanormal.com ghosts-uk.net
darkwear.net essexparanormal.net
2 Additional Domain com/net/org £ 8.99 a year 12 mo. 8.99 17.50
23.12.2009-23.12.2010 ghosts-uk.org
3 Additional Domain .info £ 8.99 a year 12 mo. 8.99 17.50
23.12.2009-23.12.2010 ghosts-uk.infoKindest Regards
Timothy Bowers
Yawn…………… Here’s another of their replies:
Dear Timothy Bowers, (Cust: ***)
Thank you for your email.
Regarding your query tow of your domain names has been renewed .
I would like to inform you that you can view all invoices in your
configuration menu. I have enclosed the instructions in how to access
this.1) Please go to the 1&1 Control Panel located at
https://admin.1and1.co.uk, and log in to the Control Panel with your
customer number/domain name assigned to one of your packages and your
password2) Select Billing from the Quick Menu on the left hand side of the
screen3) Click on Billing Overview to find current and previous invoices
concerning the selected contract for each billing periodIf you have any further questions do not hesitate to contact us.
Kind regards
Kanwal Zia
Billing Department
1&1 Internet Ltd.
Do you think I’m getting through to them? Nahhh their absolute retards:
Mental retardation is a generalized disorder, characterized by significantly impaired cognitive functioning and deficits in two or more adaptive behaviors with onset before the age of 18. Once focused almost entirely on cognition, the definition now includes both a component relating to mental functioning and one relating to individuals’ functional skills in their environment.
I know some people are way to over sensitive and will most likely choose to be offended by that word, but it fits!
Anyway knowing them they would try to charge me again so I log into paypal and changed the setting to deny they access to take funds for invoices, I then left it there and didn’t say anything else however today I received another e-mail:
Dear Ghosts-UK ,
We regret to inform you that your current PayPal merchant agreement limit is not sufficient to cover your recent invoice at 1&1.
Please take a moment to log into your 1&1 account and update your PayPal account limit as soon as possible, so that we can continue to offer your 1&1 services without interruption.
To update your 1&1 account limit,
1. Please log into your Control Panel at https://admin.1and1.co.uk, using your account number or a domain name from one of your packages and your password.
2. On the ‘Account’ page, go to ‘User Settings’ > ‘Payment Method’ and then select ‘PayPal’.
3. Click on ‘Go to PayPal’ and update your ’1&1 PayPal Account Limit’ by ticking the ‘PayPal Billing Agreement’ box.
For any other billing-related questions, please send an e-mail to billing@1and1.co.uk or call us on 0871 641 21 21 Monday to Friday (except holidays) 9am to 5pm.
We will be glad to help you with any questions you may have.
Best regards,
Your 1&1 Team
www.1and1.co.uk
The thieves tried to take some money and not the first time either. I’ve just written and sent another mail back to them and this time I’ve not refrained from holding my tong, admittedly the use of language isn’t professional in official correspondence however they’ve just took the piss to much for to long.
You THIEVES!
Sod off and stop trying to steal my money.
Invoice Date : 8/1/2010
Account number : ***
Contract Number : ***
Invoice Number : ***Note your trying to charge me for two domains. Now lets use our fucking heads here and run a whois search on the DB:
http://whois.domaintools.com/ghosts-uk.org
Ohh look you are not the registrar!
Lets look at the other as well seems your so incompetent you probably need someone to wipe your own arse!
http://whois.domaintools.com/ghosts-uk.info
I’m sick and tired of you lot, your all criminals.
Now I informed you of this nicely just the other day, you chose to ignore it. You then send me another e-mail telling me you couldn’t take payment.
I hate your company you employ a bunch of fucking morons. I moved most of my services away along time ago because you kept stealing money an providing a crap service.
START READING WHAT I’M WRITING AND NOT WHAT YOU THINK I SHOULD BE WRITING, ANSWER THE QUESTIONS I RAISED IN PREVIOUS MAILS RATHER THAN DODGING THEM WITH SOME RETARDED GENERIC REPLY THAT YOU THINK WILL ANSWER THE QUESTION, IT QUITE SIMPLY DOES NOT!
Don’t waste my time any more, this is my last warning. Should you persist then expect legal recourse.
I’ve also made this public on the following url: (This blog)
As you can see, after many, many years of my being polite towards you and your staff despite your substandard level of service I’m now really getting annoyed.
Kindest Regards
Timothy Bowers
The Battle Of Cancer
When you start to think this world may just have a little decency in it, when MP’s are thrown out for thieving from the public and this country starts to save some money when the government was saying we need to pay higher taxes to line their pockets, you then realise there is more to life than that what those blood sucking leaches are trying to steal.
I suppose in that paragraph I was talking metaphorically by indirectly implying that MP’s and our government are the cancer of Briton eating away at our every day lives…………………………
This week we have been given another blow to our family, in 2005 I lost my father to cancer, a year later his brother, my uncle and this weekend we learnt the shocking news that my Aunty Margaret has terminal cancer of the stomach. Currently my mother, her sister is on vacation in Spain and as a family we elected not to ruin her holiday by telling her, but this is killing me in side every time she calls I just want to tell her, even as an adult I just want to hug her and have her tell me everything will be OK, I realise this is the selfish child in me wanting to know there are no wrongs in this world when in fact that’s far from the truth. I still miss those cuddles with my father, he remained strong through out the battle against cancer, he was my rock and my inspiration and in life I aspire to be more like him although by my own admission I always fall short.
Cancer is horrible it slowly eats away at you, my father had lung cancer which slowly deprived him of oxygen, he went from being a big strong man into bone, he lost so much weight and now I can see this again in my Aunt and it’s heartbreaking. When people ask why I no longer have faith in any religion then this is my answer, how can I have faith something which is killing the people I love when we do nothing wrong.
Now back onto the government part and for a reason, my father was miss diagnosed, he had a reacurring chest infections which his GP just kept suppressing with antibiotics and never sent him for a scan, it took a bout of pneumonia to get the scans needed to find the two tumours in his left and right lung. Later he was given a prescription from a GP which he went and handed into his usual pharmacist, the pharmacist realised instantly that if he had taken this medication it would have reacted with his other medication and killed him instantly. Now if he had not used the usual pharmacist then the pharmacist would not have known my fathers normal medication and would have happily given it him.
Now for the last few months they’ve been treating my Aunt for gallstones when it turns out it was actually cancer, she had complained to GP for a while before that about stomach issues (pains, cramps, etc) but again nothing was ever done and now because of the misdiagnosis and inactions of some over paid idiots my Aunt and our family have to suffer yet again!
In this day and age when the NHS says “We need more funds, we simply don’t have enough money to function correctly” and the government says “We need more funds, we’re not stealing enough money”, it makes you wonder at what price we, the public have to pay to get a competent level of service for what we pay for, huh even the bin men can’t do their jobs properly (we had a rat jump out of our bin the other day)…….
Either way you look at this, the government, the local GP’s and the NHS are killing our family………………………..
I was going to end on that comment, but felt it wrong because not all the NHS is failing, I have had good experiences albeit not that many.
The government are like the Sheriffs of Nottingham, rob from the poor to pay the rich. Could one of the other parties like UKIP be our Robin Hood, or are they all filthy, robbing, scum?
One And One – Pulling a fast one – Part 2
Wow, I’m really not sure what’s going on here but I’ve been having this issue with 1&1 for a few months now, but shortly after making the blog:
http://auroral.co.uk/2009/05/14/one-and-one-pulling-a-fast-one/
They contacted me and appologised (not the first time I’ve heard those magic words “Sorry” from them) and said the bills had been cancelled.
Dear Timothy Bowers, (Cust: ********)Thank you for your email.
I will ike to confirm the bills have been cancelled for the domains
mentioned in your email.If you have any further questions do not hesitate to contact us.
Kind regards
Nicole Sidawi
Billing Department
1&1 Internet Ltd.
Its weird because it took so long to sort, they appeared to have no idea how to comprehend the most basic of things so I blog about it and then it’s fixed…………………………………………………………
I’m happy now! 