They persist with their constant hounding and illegal activities despite being warned not to. They try to bill at the wrong times, they try to take money which is not rightfully theirs and they offer really shoddy customer server which is way below any decent standard of what should be expected. Anyway Here is my e-mail/letter to them:
To whom it may concern.
To be clear my customer number is: ********
I refer to all accounts within my name and registered to me. I’ve had an ongoing issue with your poor technical and customer service including your billing methods and how you have illegal took money from our accounts without having permission after explicitly being told not to do so. This has damaged my family financially and left us with further bank charges to pay. I’ve tried to tackle this in a polite manner and got no adequate response, I’ve tackled this in a more aggressive manner due to you enraging me with your petty games and still no adequate response.
I have been in the process of transferring all my products away from you and to a reputable host who is capable of performing the simplest tasks which you seem incapable of doing. it’s a great shame, I’ve been a loyal customer of yours since around 2003 and the way you have treated me is disgusting.
Take this as my notice, you are to cease (that means stop) with any billing and renewal of any items. They will either be transferred away, renewed with another provider or left to expire. Please close down my account after completion. Should you require further clarification then please don’t hesitate to contact me.
Kindest Regards
Timothy Bowers
Your once loyal customer.
Its really sad, there a bunch of idiots who really don’t read or listen to what you say. As a company they have really let me down and I know I’m not the only one, across the net they get stinking reviews because of it.
We use to have all our services with One And One Internet, they had our domain names, servers, etc, etc. We trusted them and they started out good, well that didn’t last.
Their poor customer service and technical knowhow, we had managed servers which didn’t give us root access, everything had to go through them, knightmare is an understatement.
They billed us for things we didn’t have, when we called for tech support we ended up giving them tech support to change simple things on our server for example one domain name had wild card (allows *.domain.com aka anything.domain.com to work, allowing a script to handle the url an example of this would be for use in WPMU) but others didn’t well it took an hour of explaining before they said they couldn’t do it because the servers were managed which we all know is absolute rubbish.
In January of 2009 they illegally took a direct debit which we explicitly kept telling them not to, as a result we incurred a charge from our bank because it was processed days before we had funds available. Their response is they can’t do anything because it’s automated, well in the UK it is illegal to take a Direct Debit when they are not given permission and instructed to cancel it. Our bank won’t give us the charge back so we are contemplating legal action against them for theft. So we moved them to Paypal for billing and told our bank to never allow them the opportunity to take payment again.
Anyway we moved our servers away and we started moving our domain names well now they keep trying to bill us for domains that are not under them as a registrar. We knew they would try for payment and so revoked their access to do so with Paypal also. This is what they sent us:
We regret to inform you that your current PayPal merchant agreement limit is not sufficient to cover your recent invoice at 1&1.
Please take a moment to log into your 1&1 account and update your PayPal account limit as soon as possible, so that we can continue to offer your 1&1 services without interruption.
To update your 1&1 account limit,
1. Please log into your Control Panel at https://admin.1and1.co.uk, using your account number or a domain name from one of your packages and your password.
2. On the ‘Account’ page, go to ‘User Settings’ > ‘Payment Method’ and then select ‘PayPal’.
3. Click on ‘Go to PayPal’ and update your ’1&1 PayPal Account Limit’ by ticking the ‘PayPal Billing Agreement’ box.
For any other billing-related questions, please send an e-mail to billing@1and1.co.uk or call us on 0871 641 21 21 Monday to Friday (except holidays) 9am to 5pm.
We will be glad to help you with any questions you may have.
Best regards,
Your 1&1 Team
www.1and1.co.uk1&1 Internet Limited – Registered at Cardiff, Company number 3953678 – VAT No GB 752539027
Aquasulis House, 10-14 Bath Road, Slough, Berkshire, SL1 3SA, United Kingdom
To which I replied (Keep in mind I’ve already had a long dialogue with, e-mails, telephone calls and still I wasn’t getting anywhere):
I regret to inform you that your a bunch of idiots.
Most of the domains your trying to charge me for, you don’t have because I moved them to another registrar a while ago.
I can’t wait till I’ve finished moving all my services away from you.
Kindest Regards
Timothy Bowers.
And their reply to this:
Dear Timothy Bowers, (Cust: ********)
Thank you for your email.
Your account has not been cancelled and is still active.
If you have any further questions do not hesitate to contact us.
Kind regards
Esham Azim
Billing Department
1&1 Internet Ltd.
And another reply from moi:
Stop being so stupid.
Those domains are with another company.
STOP BEING A JACK ASS.
Kindest Regards
Timothy Bowers.
Yawn…. Some more from them:
We contacted you regarding a declined payment or an expired credit/debit card and have not yet heard back from you.
Our records indicate that there is an unpaid balance in your 1&1 customer account no.: ******** as listed below.A recent payment may not have gone through due to a simple error, such as an expired credit card, incorrect payment details or incorrect settings in your PayPal account.
Please update or correct your billing information in your 1&1 Control Panel within the next 7 days to avoid any downtime of your package.
In order to update or correct your billing information, please go to https://admin.1and1.co.uk and follow these instructions:
1. Please log into your Control Panel using your account number or a domain name from one of your packages and your password.
2. On the ‘Account’ page, click on ‘User Settings’ > ‘Payment Method’ and select the payment method that you are currently using.
If you are using a credit card, select ‘Credit Card’ and proceed as follows:
Check that your payment details are correct. If they are correct as is or if you re-enter the same credit card details, please send a reply to this e-mail confirming that you have checked the current information and no update on your part is required. We will then charge the outstanding balance as indicated by your chosen payment method.
If your payment details are incorrect or outdated, please update your information and click on ‘Save’. There is no need to contact 1&1 as a new debit will be attempted automatically.
If you are using a PayPal account, please select PayPal and then click ‘Go to PayPal’.
Log into your PayPal account and verify your data under ‘My Account Profile’.
Please make sure to update your information in the next 7 days to avoid downtime. If we do not receive full payment in 7 days, we will freeze your 1&1 package(s) in accordance with our terms and conditions. If your package(s) are frozen is will take up to 1 business day to reactivate them once the matter is resolved.
Please be aware that if this matter is not resolved, you may be sent to a debt collection agency. If the account is sent to a debt collection agency a £15.00 charge will be added to the unpaid balance.
For further details, please find attached a payment reminder note in PDF electronic format. It can be opened and printed with the help of the program Acrobat Reader (download Acrobat Reader: http://www.adobe.com/products/acrobat/readstep.html).
For any other billing-related questions, please send an e-mail to billing@1and1.co.uk or call us on 0871 641 21 21 Monday to Friday (except holidays) 9am to 5pm.
We will be glad to help you with any questions you may have.
Thank you in advance for your prompt attention to this matter.
Best regards
Your 1&1 Team
www.1and1.co.uk
Hmmmm surely something is wrong here because obviously I did, and they replied to it. duhhh!
So another e-mail from me to them:
I’m not paying because you are not the Registrar of most of those
domains!!!!!!Timothy Bowers
Guess what? Yeah you got it, some more from them:
Dear Timothy Bowers, (Cust: ********)
Thank you for your email.
Just to inform you that the outstanding amount (£44.77) on your account,
is for the renewal of your domain names: yorkshireparanormal.net,
yorkshireparanormal.com, ghosts-uk.co.uk, northernparanormal.com,
hauntedengland.co.uk which are still registered with 1and1.If you have any further questions do not hesitate to contact us.
Kind regards
Laure Mukoswa
Billing Department
1&1 Internet Ltd.
So I sent another which was the last one (11th May 2009) with no reply from them:
No they are not registered with you!!!!
Look at the whois database and it will show you that you are not the
registrar:http://whois.domaintools.com/yorkshireparanormal.net
http://whois.domaintools.com/yorkshireparanormal.com
http://whois.domaintools.com/northernparanormal.com
http://whois.domaintools.com/hauntedengland.co.uk
http://whois.domaintools.com/ghosts-uk.co.uk
So how you can not comprehend that this bill will not be paid because
you are not the registrar is beyond me!!!!Yawn your illegal activities really do become tiresome. You still owe me
money for illegally taking a direct debit at the beginning of the year.Kindest Regards
Timothy Bowers
They are also now trying to do it for another domain name so I sent them this:
This is another domain name which is registered with another registrar.
Get a grip, this is pathetic.
http://whois.domaintools.com/ghosts-uk.com
Kindest Regards
Timothy Bowers
I really hate how much time this wastes for me, if it’s not one company it’s another. Currently we’re also taking legal action again Concept Solutions because of a incompetent job done on our garage, I really don’t want to go through this with One And One but it seems they may leave me little choice…………….
Possibly to be continued…..
Well finally Mr Brown is admitting we’re heading on into a recession following the lead of Mervyn King the head cheese for the Bank Of England.
Here are just a few radical ideas for our Government to save money and avert the current situation we’re heading for:
The current annual salary for an MP is £61,820. In addition, MPs receive allowances to cover the costs of running an office and employing staff, having somewhere to live in London and in their constituency, and travelling between Parliament and their constituency.
Taken from: http://www.parliament.uk/about/how/members/pay_mps.cfm
Ok so lets start making some cuts to help dodge the recession or at least ease the pressure on the public and lets cut some of those additional allowances, lets also have those MP’s give back, take a pay cut to £40k or £30k that’s more than enough to live on whilst the public are suffering to make ends meet on crappy £9k jobs, well if they have a job.
MP’d didn’t help with their recent second homes and extra cash for all the interior and such so give those second homes back to the public, cut the dead meat away and you don’t need big cars.
According to a document also downloaded from this website, Mr Brown earns some £189k per year with others like the Speaker earning £138,724. Most of these Salaries could be cut by up to 75% saving the tax payer some money, easing our living costs, fuel costs and so on. Surely the Prime minister could live on £70k a year?
Government Pay – PDF file from the above site.
These don’t have to be permanent changes but should take affect to help our economy save money until we’re in the clear again.
Companies announcing high profit margins like British Gas, First (Bus) and others should either be forced to lower their prices to help the public or should be penalised for imposing high prices on us when they don’t have to, this money would then go back to the economy. The Price of oil has recently dropped a hell of an amount but the reduction we pay for petrol doesn’t reflect this change, the price for us shot up, it should shoot down also.
Stop unessential road maintenance, There is a perfectly fine road near us that seems to be dug up every year, why? It would be cheaper for someone to asses if a road really does need doing once a year or not, don’t just blow money on it because you can.
Remember you work for us, it shouldn’t be the other way round! So we shouldn’t suffer for your lifestyle.
I’m all for charity, that’s something that starts at home. So stop throwing all that money and aid to other countries first, let the public decide if they want to donate don’t just use the funds because look at what all that money could of done right now. I’m not saying stop all together but just to be more conservative and Remember we also have poor, homeless, and dying people who can’t afford to live.
I’m not being heartless here, but if we can’t look after our own and then our country falls to pieces who will give these other poorer countries the money and aid? No one because we won’t be able to.
Red Nose and other fantastic charities allow the public to choose if they want to donate, let them carry on the good work.
Take the easy FREE ride away from illegal immigrants, either send them home or make them work to live here rather than handing it to them on a plate. And if there are immigrants in this country that want to work then let them, I have two friends that live here and they are not allowed to be employed they have to be self employed which is something to do with the visa or what ever it’s called that allows them to live in this country, because of this it can sometimes be hard for them to find work unless the employer is happy to pay them as a self employed person.
Prisons is another big waste, stop giving inmates such as easy ride. If they want a TV, a Playstation, or any other perks then make them work for it, don’t give them a free ride, free food, free accommodation.
An idea would be for the prison service to be like a business, make the inmates work, perhaps make blankets for the old and poor, grow and farm food which could be sold to Tesco’s, ASDA’s or even better, smaller businesses at a price which would let them compete with the bigger chains and still make a healthy profit because remember no work force to pay, the inmates are working for their wrongs and to get perks in addition to paying for the accommodation and staff needed to guard them.
For a days work the inmate could earn some privileges temporary or permanent. Inmates could do this in secure environments with money generated from selling products used to fund the prison system and help the public.
Shortlist:
PM Salary Cut.
MP Salary Cut.
Force energy companies with high profit to reduce costs and compensate the public or penalise them for unreasonable pricing.
Force other essential companies such as transport companies to reduce their costs for the public (based on high net profits and thus not penalising the small business and sole traders).
Stop thieving from the public with excessive speed camera’s, use speed camera’s to make a difference not to charge a fortune, i.e. put them where they are needed to reduce speed and accidents not just to make a quick buck. Take action on repeat offenders obviously if a fine isn’t a deterrent then do something that is, to protect life.
Stop thieving from the public with traffic wardens, reduce the cost of tickets, often these penalties hit the families and not the rich.
Reduce the amount of public money spent on foreign aid efforts, temporarily at least.
Either send illegal immigrants home or make them work to live here, thus giving back to the UK and not just taking.
Make prison inmates work for their privileges, they could produce products to help small businesses make profit, or help the poor and elderly live.
Summary:
The money saved on these few things alone may not steer our Country away from recession completely but it would most certainly ease the pressure and those monies could be used for the people and families that really need it.
Some of these could easily be done straight away and only have to be temporary whist we ensure our country stays on it’s feet.
Others could be more permanent and would maybe take a little more time to provision but still there are ways to make money and save money in addition to making costly services pay for there own.
There are no easy over night fixes and I realise this, but we need to look at trimming the fat and building the muscle that makes our nation, the UK, what it is.
A conclusive list of ideas and ways to trim the fat whilst saving money it isn’t, but a starting point it is!
Another Note:
Now that the public own shares in some major banks I’m hoping to see them starting to work for us and not just for themselves, they do of course have to stay profitable but they could still reduce the cost of such things like being overdrawn for a day, stop charging £20 to £40 for a letter when you do go over drawn, by charging those that don’t have the money your simple throwing them further into debt and poverty, this doesn’t help anyone, and you may loose a customer or even worse kill a customer.
Consider allowing a customer a grace period of maybe ten days, send them a £2 letter informing them they have X days to fix the balance and then they will be charged further, but give them the option to speak with a human because a few days may not be enough for someone who is getting close to financial ruin.
In the past I’ve had problems where I was expecting payment which arrived a moment or two late and a Direct Debit going out which sent me into Zero’s with a £30 charge for a matter of hours.
I know something was going through High Courts about this recently, I’ll be honest in saying I haven’t followed it much but I believe a High Court ruled that Office of Fair Trading (OFT) could decide on if the fee’s charged are fair or not. If something has changed on how they can charge then something positive is happening but if not then it’s now time for the Banks to do something because it’s right and helps people.
Well this was only going to be a short blog which turned out to be a little long so I’ll stop here for now, but will say there are other things the government and we could all be looking at to keep the country afloat