Victory For The Little People – DVLA And Philips Collection Services
Well finally some justice in this world. I should of wrote this on Friday but had other priorities to take care off.
I finally got a response from the DVLA telling me they were sorry for the inconvenience and would drop the case against me, freeing me from the penalty and to right too. I will also get some form of compensation not as much as the stress has caused, but perhaps enough to cover some of those basic expenses. There sending me a grand total of……………… **Drum roll**……………………… Are you sitting down?
£10, yup they are sending me £10 to compensate me.
I’m just happy there is some justice in this world.
If I get a chance then I’ll post there letter up here at some point (but I’m rather busy at the moment).
Finally Some action – Philips Collection Services And DVLA
Well it seems something is now starting to happen, apparently the DVLA have only just contacted Philips today to stop them harassing me, despite telling me in writing this would stop before now.
If you saw my last blog you will of seen I sent another E-mail to them both, and I got a reply from Philips Collection Service:
Dear Mr Bowers,
Thank you for the copy of the recent email sent to the DVLA.
I can confirm that we have been contacted by the DVLA today, 28.05.08 at 11:11 whereupon they have requested the case be returned back to them. This has now been done and further contact should not be received from us at this time.
Our records show that we noted your concerns onto your account and that an official Complaints Form was sent to you on 15.05.08. Once this has been returned by you we will be happy to investigate the matter in question.
In the meantime if you have any further queries please do not hesitate to contact our office.
Kind Regards
Philips
And I fired off a reply back:
I will continue to copy both Philips and the DVLA Here
The DVLA had informed me this would stop long before now, so in their slowness to act my family and I have continued to be harassed by text messages to a land line phone which gives out my personal details and circumstances without care for the data protection act.
Philips I write this E-mail because only a few minutes ago I received another text message to the land line telephone telling me my case is being passed for further action or my balance is still outstanding.
Yet more incompetence, and then to ask me to fill in another complaints form I care not for your procedures in hoping the public are to lazy to fill in a form and then no further action can be taken.I care only for the time lost and the cost incurred by myself in other words you have my complaint in writing I see no reason why I should waste more of my life on this matter except to receive justice.
I’m not sure of whom I dealt with on the phone, it could of even been you for all I know and care, my suggestion though is you send your staff on a customer relations course and train them that mistakes happen and therefore shouldn’t make accusations that a person is a criminal regardless of whether it was done direct or indirect.
Whilst typing this mail I have another message on my phone, that’s two but the first one I put the phone down on, perhaps that’s the message system redelivering.
And I won’t contact your office on the phone to discuss anything, last time we know what happened and look now I’m still being harassed.
Kind Regards
Tim Bowers
I certainly won’t contact them on the phone, the last time I tried to get help from a human in their company they basically accused me of being a criminal and a lier.
Can’t deal with automate systems and can’t deal with real people, this world is screwed.
DVLA And Philips Collection Services Still Acting Like Criminals
Well they are still at it, yet another illegal message on an answering machine which my family and friends have access to. If the call had been answered the listener has the chance to key a button to get more of my details (They send some kind of text message to the land line phone).
I tried calling but again a message came on telling my about how they are busy and that I could renew my tax on-line and then it put the phone down on me, so I couldn’t deal with a real person, I couldn’t wait on the line for one either. AGAIN!!!!!!!!!!!!
So I sent an E-mail to them.
Now I’m starting to get annoyed with your incompetence, your a useless bunch of people. This E-mail is being sent to both the DVLA and Philips Unprofessionally Collection Services. (note the e-mails this is being sent too)
You (DVLA) informed me that you would stop Philips Collection Services from breaking the data protection act on my telephone, by leaving messages for my family and friends to hear. You told me this would stop and you would look into the situation of you misplacing my details about my car being written off by my insurance company in 2006, but they are still hounding. Can’t you people and your own departments communicate, or do you lack some form of intelligence?
I will seek legal action for your incompetence in this matter unless a prompt resolution is found along with substantial compensation for the increasing time and money I loose along with the immense stress you are placing me and my family under, breaking the data protection act is illegal, and you have no grounds to base any legal action against me I did my duty as required, you failed yours!!
http://auroral.co.uk/2008/05/14/dvla-philips-collection-services-ltd-are-taking-me-for-a-ride/
http://auroral.co.uk/2008/05/26/philips-collection-services-and-the-dvla-are-useless/
Note: When searching for Philips Collection Services on Google we display on the front page to your prospective clients.
I will continue to make public posts about your incompetence in this matter.
Kind Regards
The guy who will be suing you.
Timothy Bowers.