I called Hastings Direct to check I could drive a car I was purchasing from ebay, they said yes. The police stopped me for no insurance. I requested a copy of the audio from the call. Many missed call backs, misinformation, wrong department transfers, lack of communication later I was starting to get annoyed. They finally said it would take them 28 days to investigate, we transferred our insurance over completely which cost of course. That passed so I called them and called them to finally learn they have 8 weeks to investigate a matter as per the Financial Ombudsmen’s regulations. 12 weeks later and still nothing from them so I took the complaint to the Financial Ombudsmen. Hastings Direct then cancelled my car insurance.

So they took payment to transfer my insurance from one car to another knowing their previous advice has given me 6 points pending on my license. They then cancel my insurance with no refund for driving with no insurance. I paid for the year upfront. Lying, cheating, dishonest thieves. Why take more money from me and then cancel my car insurance, its rhetorical, their thieves I know!

I still have 6 points pending and they are refusing to provide me audio despite me quoting the Data Protection Registry and the Freedom Of Information Act. My life now rests on the outcome of the Financial Ombudsmen investigation, I just hope they see the clear pattern of neglect and incompetence with regards to how Hastings Direct has unprofessionally dealt with my issue.

Here’s the letter:

25th November 2010

Your reference:

Recently as your aware I made a complaint against Hasting Direct regarding a matter where they misinformed me, chose to delay their correspondence to me, failed to give me numerous promised call backs, failed to respond in their 28 days to resolve a complaint, failed to respond and resolve my complaint in the 8 weeks allotted by the Financial Ombudsmen. I believe they have shown deception, clear neglect of their duties, incompetence and fraud after taking my money to change a policy and then cancelling the policy shortly afterwards.

Originally I stated to Hastings Direct that if this problem was resolved and they gave me a copy of the recording or a letter to indemnify me they I would take no legal action and I would be happy to sign something stating that. I’m now contemplating suing them for the damage they are causing my family and myself both physically and mentally.

I will document in this letter a chronological order of events:-

6th August 2010:
I contacted Hastings Direct on two occasions firstly to confirm if they could e-mail or fax a copy of my motor insurance if I required it for the purpose of taxing a new vehicle, at this time I was looking at a couple of different cars. I stated that I was aware of a regulation change in April 2010 which allows companies to send these documents out electronically. I was informed by their customer service adviser that they could not e-mail the documents but they could fax them for a charge of £10.

After finding a possible vehicle on e-bay which already had tax I then called to ask if I could drive the vehicle back from Wrexham under my insurance to which I was informed I could. On this basis I made arrangements with the seller to pick the vehicle up however the seller was currently away that weekend and on the Monday my wife and I were going camping for 5 days and so we left collection of the vehicle until Sunday the following week.

I was not informed I could not drive the vehicle without a third party owning it and insuring it. Its a ridiculous notion that I would risk driving a vehicle without insurance especially when the cost to change it was only £1 to £2.

15th August 2010:
On rout back from Wrexham I was stopped by Cheshire Police and was subsequently informed I had no insurance, they called Hasting Direct to check that I could drive it and was informed by the customer service agent I could not and thus ceased the vehicle.

16th August 2010:
Approximately 8am I called Hastings Direct to have the policy changed over for a fee of £1 to £2 including an admin because the insurance was cheaper it resulted in most of the total cost being covered. I informed them I would need a copy of the insurance faxing to Warrington Police Station so that I could recover the vehicle at a cost of £150. The lady said something along the lines of “Are you aware there will be a charge” to which I replied along the lines of “Yes, I was informed last week it would cost £10 to fax a copy”. I’d already made these enquiries in the original phone calls where I was deceived.

I arrived at the Police station a couple of hours later to find out that Hastings Direct could not be bothered to send the Police a copy of my insurance certificate.

I called Hastings Direct at approximately 10:50am to 11:30am to complain and request another copy of my motor insurance, the young gentleman on the phone was more accommodating this time and took the time to resolve the matter, he also called me back to confirm it had gone though and apologised that it had not been done previously but the previous customer service agent had not added notes on the system to explain what had happened and so he could not comment on the situation. More of my time wasted because most the staff of Hastings Direct seem incapable of performing simply tasks

During the first phone call at 8am I requested for a copy of the call recording so that I could vindicate my name to which the young lady replied “We only record most phone calls” to which I responded “I don’t want most phone calls, I want the call recording of my conversation regarding the misinformation I was given”. She said there would be another charge of £10 to which I agreed.

In the afternoon I received a callback from a lady in Hastings Direct informing me that Hastings Direct were under no obligation to provide the recording as it already states in my policy small print that I would not be insurance to drive another vehicle third party which I own, and it would also need to be insured by a third party. I responded quoting the Freedom Of Information Act and the Data Protection Registry that I’m entitled to a copy of the recording and any information which they hold on their systems pertaining to me. She then placed me on hold whilst referring to a manager, I was then informed that this had to be refereed and someone would call me back that day or the next.

17th August 2010:
After receiving no call back I decided to call them only to informed by another young lady that my initial request and complaint had not been escalated and that I should have been passed to Customer Relations not Customer Services, which is something that occurred again and again in later days and weeks.

So their investigation into my complaint was delayed as confirmed by the agent on this phone call, she stated that someone in in Customer Services should have transferred me to Customer Relations because Customer Service was not equip to deal with such a matter. So more lies, misinformation and clear patter of incompetance.

I requested someone call me back who is handling the case now to let me know what is happening.

19th August 2010
I received no call back, and so I called to check the progress to be told that the complaint had now been escalated and that it could take up to 28 days until they have an answer.

30th September 2010
I called to check the outcome as I had heard nothing despite me asking specifically to be kept informed either through letter or a call back, the person on the phone was not very forthcoming and couldn’t really give me anymore information other than her own name and that they could go over the 28 days and anything up to 8 weeks as allowed by the FSA, Financial Ombudsman.

1st November 2010:
I received a letter informing me that they were cancelling my motor insurance with them but still no correspondence about my complaint, thus they acted without resolving the matter leaving me without insurance, heightened premiums with other insurers due to cancellation of my insurance, 6 points pending on my licence with a £200 fine and £150 release fee from the impound for my car.

Further more I pay yearly for my insurance and they charged me to change my car insurance to the new car knowing that I had 6 points pending. I’ve had no refund for the remainder of my policy and taking money from me to change the policy and then cancelling it afterwards without refund is fraud and deception. Why change the policy and charge me money if they were only going to cancel it without concluding their investigation or informing me of any outcome. That is pure evil, my wife and I are currently going through IVF, our one chance to have a child and this company, Hastings Direct are doing everything in their power to ruin our lives, we can’t get to hospital now without relying on others, this is putting a huge amount of strain on our lives and without a car if we miss an appointment then we could miss our chance.

As a man who has a clean criminal history, a clean driving licence of over 10 the life of my driving history, a clean PSV licence for professionally driving large vehicles, a person who stops at the side of the road to assist people, help the emergency services, call the police, you know a decent honest man who tries to do right and has always had tax and car insurance I find it disgusting they treating me like this!

I would never have risked my licence, my life to drive uninsured, I could never have lived with myself if there had been an accident through a fault of my own and my insurance was not there to help the other person and their family should it be needed, and I most certainly would not have risked it for the sake of £1 or £2 to change the cover over, that’s ridiculous on so many levels!

After receiving the cancellation I then tried calling them and was given numerous promises of a call back which I did not get, in addition to my complaint being passed to the sales department to handle. Quite clearly their staff are ill trained and incompetent in their actions.

3rd November 2010
I called them to complain about the letter informing me that my insurance would be cancelled. I requested the Customer Relations department but was informed the person I needed was in a training session that day and that they would call me back the following day.

4th November 2010
No call back again!

5th November 2010
I allowed the person all Tuesday to call me back but they failed and so I called them once again to be told by an adviser that their manager would e-mail the person investigating my case and that they would call me back that day.

6th November 2010
Still no call back and so I called once more to complain, only to be told that the department I require does not open on weekends, the agent then said there was nothing he could do other than what has already been done and that was to e-mail the person investigating the matter again. He stated that this could only end up delaying the matter though as the more e-mails sent the more time it takes to go through them. Lets be honest with ourselves here, that really is lie because if they dealt with the e-mails in chronological order then if they had been reading their e-mails they would have called me before getting to the second one.

I then contacted yourselves, the Financial Ombudsmen to lodge a complaint because now it had been some 12 or 13 weeks.

11th November – 1:15PM
After opening the complaint with yourselves I called them to inform them I had done so, as usual I requested for the Customer Relations department, the customer service agent seemed reluctant at first, I explained the complaint and I used words like “Your ruining our lives” to which he replied “I’m not ruining your life” my was response was along the lines of “Look you are representing this company, when I refer to you, I refer to you as a company not an individual” I guess I assumed some level of intelligence where Hastings Directs staff could differentiate between professional and personal because I certainly was not attacking him I’m mealy frustrated at their lack of willingness to resolve this situation in a timely manner, I guess those assumptions were wrong.

This customer service agent then told me he would need to transfer me through to the right department, Success!!!

At least I thought so until the next lady answered, and guess which department she was in?

Customer sales, why would customer sales need to deal with the situation? They don’t, I complained though and she apologised and said there was nothing she could do unless I wanted a quote. I complained and was then told she would have it referred and someone would call me back.

No call back again!!

They have my mobile, my land line number and in one of the conversations I gave them my wife’s mobile number. They also have my address so if they couldn’t contact me for any reason (which there is no reason) they could mail me, I also believe that when I set the policy up I did it on-line originally (this year was a renewal) and so they should have my e-mail address also.

This is not acceptable by any standard!

After contacting yourselves I have now finally received a reply which pretty much stats they don’t have the recording however in previous phone calls they made reference to the recording. In fact on the 16th August 2010 when they did call me back they stated “We will not give you a copy of the recording”. I suspect they have it and are covering for a friend who gave me ill advice as well as covering their own backs against legal action, why keep stalling me all this time, why keep putting me off, why keep telling me they only record most calls, telling me I can’t have a copy of the recording even though I would have been paying for it, why avoid my calls, not send me any correspondence pertaining to the matter at hand, why did it take a complaint to the FSA and Financial Ombudsmen to actually get them to do something. I now believe their deceit and dishonesty through all this that they have deleted the audio, I’m informed that if I take legal action I could have a forensic investigation into their computer systems, I realise it would be costly at first but once my innocence is proven I could claim all that back in addition to much more in compensation.

That said, I’m a decent guy and would rather sort this matter amicably. I believe if they provide me a letter or the audio recording so I can present this to the police to clear my name and to clear the 6 points thus indemnifying me in addition to covering the costs I’ve incurred so far, reinstate my policy, refund me for the time I’ve not been insured and refund me for the wasted time on my car tax then I’m happy to drop the matter. Remuneration for the time I’ve spent chasing them all the time to resolve matter

I’ve been through the legal systems successfully suing a company for incompetence in the past I know it is rather time consuming and I really want to avoid this option but if thats the only choice I have then I guess I will.

I believe that a judge will see a clear pattern of incompetence and neglect, I also believe I would be in good standing with my clean and untarnished record for both criminal and motoring convictions, I realise a judge could give a court order forcing the surrender of all phone call recordings they have which will also demonstrate a clear pattern of misguidance, incompetence and neglect.

I really hope you can help me resolve this situation amicably.

Kindest Regards
Timothy Bowers

Through out all this I believe I’ve been made to feel like a criminal from the first instance of being stopped by the police to collecting my vehicle from the impound. I found the police rude, he gave me permission to call my mother so I could I explain what was happening and then gave me permission to take a call from my brother again to explain what was happening, he spoke over me rudely and abruptly. I complained about the matter but the officer that called me back seemed to think it was because I was being to emotional. All I did was explain to my mother and brother on the phone that I’d been stopped for no insurance and that the police officer could not allow me to proceed, the officer took this as me accusing him of being at fault, he said I was blaming him for me having no insurance. Well my mother and brother as my witness saw this as me simple telling them that he was doing his job, I wasn’t blaming him. It was my insurance company at fault.

The police a law unto themselves eh…. That and their tactics of steeling laptops (see my other blog) I really doubt I will ever help the police again, what’s the point? RESPECT MY AUTHORITAAAAAAAAAAAY – As Eric Cartman from South Park would say.

At the moment we can’t drive the car as we have no insurance, insurance will now cost me over £1200+ (one quoted £4500) because I have to tell them I have 6 points pending and I’ve had my insurance cancelled in the past! Feels like I’m a teenager again with this rip off prices.

**Warning Strong Language Follows**

The wife and I were going through IVF throughout all of this, this stress we don’t need so Merry Fucking Christmas Hastings Direct you lying, thieving twats!!

I finally got a response from the DVLA telling me they were sorry for the inconvenience and would drop the case against me, freeing me from the penalty and to right too. I will also get some form of compensation not as much as the stress has caused, but perhaps enough to cover some of those basic expenses. There sending me a grand total of……………… **Drum roll**……………………… Are you sitting down?

£10, yup they are sending me £10 to compensate me.

I’m just happy there is some justice in this world.

If I get a chance then I’ll post there letter up here at some point (but I’m rather busy at the moment).

If you saw my last blog you will of seen I sent another E-mail to them both, and I got a reply from Philips Collection Service:

Dear Mr Bowers,

Thank you for the copy of the recent email sent to the DVLA.

I can confirm that we have been contacted by the DVLA today, 28.05.08 at 11:11 whereupon they have requested the case be returned back to them. This has now been done and further contact should not be received from us at this time.

Our records show that we noted your concerns onto your account and that an official Complaints Form was sent to you on 15.05.08. Once this has been returned by you we will be happy to investigate the matter in question.

In the meantime if you have any further queries please do not hesitate to contact our office.

Kind Regards

Philips

And I fired off a reply back:

I will continue to copy both Philips and the DVLA Here

The DVLA had informed me this would stop long before now, so in their slowness to act my family and I have continued to be harassed by text messages to a land line phone which gives out my personal details and circumstances without care for the data protection act.

Philips I write this E-mail because only a few minutes ago I received another text message to the land line telephone telling me my case is being passed for further action or my balance is still outstanding.

Yet more incompetence, and then to ask me to fill in another complaints form I care not for your procedures in hoping the public are to lazy to fill in a form and then no further action can be taken.I care only for the time lost and the cost incurred by myself in other words you have my complaint in writing I see no reason why I should waste more of my life on this matter except to receive justice.

I’m not sure of whom I dealt with on the phone, it could of even been you for all I know and care, my suggestion though is you send your staff on a customer relations course and train them that mistakes happen and therefore shouldn’t make accusations that a person is a criminal regardless of whether it was done direct or indirect.

Whilst typing this mail I have another message on my phone, that’s two but the first one I put the phone down on, perhaps that’s the message system redelivering.

And I won’t contact your office on the phone to discuss anything, last time we know what happened and look now I’m still being harassed.

Kind Regards
Tim Bowers

I certainly won’t contact them on the phone, the last time I tried to get help from a human in their company they basically accused me of being a criminal and a lier.

Can’t deal with automate systems and can’t deal with real people, this world is screwed.

I tried calling but again a message came on telling my about how they are busy and that I could renew my tax on-line and then it put the phone down on me, so I couldn’t deal with a real person, I couldn’t wait on the line for one either. AGAIN!!!!!!!!!!!!

So I sent an E-mail to them.

Now I’m starting to get annoyed with your incompetence, your a useless bunch of people. This E-mail is being sent to both the DVLA and Philips Unprofessionally Collection Services. (note the e-mails this is being sent too)

You (DVLA) informed me that you would stop Philips Collection Services from breaking the data protection act on my telephone, by leaving messages for my family and friends to hear. You told me this would stop and you would look into the situation of you misplacing my details about my car being written off by my insurance company in 2006, but they are still hounding. Can’t you people and your own departments communicate, or do you lack some form of intelligence?

I will seek legal action for your incompetence in this matter unless a prompt resolution is found along with substantial compensation for the increasing time and money I loose along with the immense stress you are placing me and my family under, breaking the data protection act is illegal, and you have no grounds to base any legal action against me I did my duty as required, you failed yours!!

http://auroral.co.uk/2008/05/14/dvla-philips-collection-services-ltd-are-taking-me-for-a-ride/

http://auroral.co.uk/2008/05/26/philips-collection-services-and-the-dvla-are-useless/

Note: When searching for Philips Collection Services on Google we display on the front page to your prospective clients.

I will continue to make public posts about your incompetence in this matter.

Kind Regards
The guy who will be suing you.
Timothy Bowers.

DVLA & Philips Collections Services LTD Are Taking Me For A Ride

I received a letter from the DVLA informing me they were looking into the matter and would put a hold on the work by Philips Collection Services, well it seems they apparently can’t even control that. Philips Collection Services Left another few messages on my answering machine telling me they are taking further legal action, they again state my name, my penalty. This answering machine is accessible by my friends and family along with people who visit my house, because when you press play it plays out aloud.

If I were in shared accommodation then other people would know my business so the fact is that Philips Collection Services and the DVLA are now illegally breaking the Data Protection Act by making available personally identifiable information without my consent, in a way that others have access to it.

What a waste of tax payers money!!!

Well I called them to complain again only this time I was told my complaint and the original one (see link above) would only deal with the certain issues and if I intended not to pay the fine/penalty then I’d also need to write to another department within the DVLA which is ridiculous how can they not communicate together and sort the mess out they cause. Was it not obvious I’m not going to pay a penalty for something I don’t owe, my car was written off I informed them of such hence my work is done.

Here’s the new letter that’s being sent out to them:

 

Timothy Bowers
## #### ####
#########
Doncaster
#### ###

26th May 2008
Philips Reference: #######
DVLA Reference: ########

Re: Cover Letter – Renault Laguna RT – ### ###

Philips/DVLA

This letter is in addition to my complaint filed on the 12th May 2008.

I’m now being forced to waste yet more of my time on this matter, because apparently your departments cannot coordinate nor communicate with each other directly, This is ridiculous.

You will see in the complaint which is attached with this letter the issues which require addressing.

I have no intention of paying this £80 fine as I’m sure you understand it’s not my debt to pay. I also understand you may deal with tax evasion on a daily basis however even if you claim that you didn’t receive correspondence from me then you will be able to see that this vehicle was written off by my insurance company shortly after the SORN application.

Now there is another issue and one which I’m contemplating legal action on. The company Philips Collection Services, that you viciously set upon me have broken the Data Protection Act by leaving messages on an answering machine. This answering machine is available by my whole house hold, when leaving a message or playing back it’s done out aloud, my friends and family are now aware of this current situation. If I had been in share accommodation other people would know my full name, the debt you claim I owe and that your apparently taking further action. This message left personally identifiable information about me.

You informed me in writing and over the phone that you would stop further action and pestering from Philips Collection Services until you had investigated this matter, well they haven’t stopped they are now sending messages to my phone informing my friends and family of further action that your apparently taking.

I now expect suitable compensation far greater than I originally requested in my other letter, I also require a formal apology.

To notify you, I’m also documenting these incidents on-line along with all letters I send you.

Kindest Regards
Timothy Bowers

Philips Collection Services did send me a complaints form to fill in along with a letter informing me I should provide proof that I informed the DVLA that the vehicle was off the road, well sorry to say but I’m not wasting my time filling in this crap I’ll deal with the organ grinder and not the monkey. I should ask them for proof I didn’t, bloody pratts.

So the latest gripe with two, one being the DVLA and the second being their hounds AKA Philips Collection Services LTD.

Here is where the story starts, it was around the 7th Of November 2006. My wife and I had gone over Manchester with another lady called Diane. On our return we’d come over the Pennines and past the Stocksbridge bypas, we wasn’t too far from Rotherham or Sheffield but as you do, we got stuck in some standing traffic near a round-a-bout, now this road is a good two or three miles in clear sight (ie before the first bend takes the road behind us out of view), anyway this white van driver comes ploughing down at national speed limit, I could see him in my rear view mirror, I knew he wouldn’t be able to stop, I then saw the tyres smoking as he stepped on his breaks, This all happened within seconds and I shouted out ‘Hold on tight’. The van driver said he didn’t see us, but how he didn’t I have no bloody idea, that road is long in sight and it was a clear day, perhaps he should of gone to spec-savers.

Anyway that’s pretty much the story, although of course there is more to it.

I knew the car would be a write off, but had to wait for the insurance company to confirm, so in the meantime I made my Renault Laguna SORN (Statutory Off Road Notice) I left the vehicle off road and awaited my insurance companies instructions.

My insurance company then confirmed the vehicle was a write off which was a sad day for me, I’d had this car for years it hadn’t let me down once and was always good with fuel. They then asked for my log book also known as V5C I believe and they would deal with DVLA, so I sent them what they required, and also sent a covering letter to the DVLA to inform them the vehicle was a write off and would no longer be in my name or possession. It was so long ago, but I’m sure I called the DVLA to inform them of the vehicle first and they advised me to send this covering letter as I didn’t have the log book any longer.

Time went on and then I started to receive letters telling me they had issued an £80 penalty against me for failing to renew my car tax. So I tried to call the number provided and got the automated response something like “We’re experiencing high call columns at present please call back later” or something to that affect. I decided to stop calling after a while as I wasn’t going to keep wasting my time and money calling them to correct their mistake.

I then received a letter from an unprofessional company called Philips Collection Services LTD, I called them hoping for a more human response and instead I got some woman who acted and responded like she should be working at the bottom of a fast food chain. (No offence meant to people working those jobs, and although stereotypical, most often those in that type of job tend to lack people skills – Not all the time though I know).

She wouldn’t deal with me till I gave her my phone number, I knew they’d hound me if they had it but hey I’m the innocent guy here and hoping to sort out someone’s incompetence, but she was rude, there was no compassion to the actual situation and said there is no proof I was right and therefore I’m wrong, so she called me a lier and because of the situation technically a thief.

The call ended with me angry and telling her to ‘Go Screw Herself’. Yes I know I shouldn’t have but it was like banging my head against a brick wall, very mind numbing after a while.

I’m now receiving harassment calls from this company, and stupid text message to my home phone number, I think they should know that harassment is a serious matter, and I may contemplate legal action.

So I’ve now written to the DVLA and to Philips ‘unprofessional and rude’ Collection Services LTD, here is my letter:

Timothy Bowers
## ######## ###
##########
Doncaster
#### ###

12th May 2008

Philips Reference: *#######*
DVLA Reference: *########*

Re: *Renault Laguna RT – ######*

Philips/DVLA

I’m writing the same letter to both Philips Collection Services LTD & DVLA, to save my time which you both apparently like wasting.

The above mentioned Car was involved in a road traffic accident (RTA), on the 7th November 2006 where a van driver hit the rear end of the vehicle whilst in standing traffic coming up to a roundabout, it was believed the insurance company would write the vehicle off and as such a SORN notice was made on-line with the DVLA, however until my insurance company had confirmed these details I choose to keep hold of the log book. After the insurance company had assessed the damage they did in fact confirm the vehicle was to be written off.

My insurance company then requested my log book, which I sent them and in addition to this I also forwarded a letter to the DVLA informing that my vehicle would no longer be on the road or in my ownership.

I was away from my home from the 15th December 2007 until the 26th February 2008 I was then to leave the country on the 2nd March 2008 for a 2 week honeymoon. Between my return dates I obviously read my mail and noticed a letter from the DVLA informing me of this £80 fine, because the SORN had run out and the DVLA wanted to charge me for a late licensing penalty. I tried calling the number provided and got the message “We’re experiencing high call volumes at the moment, please try again later”, and then the automated response hung up on me.

So here are the issues, you were informed that the vehicle was written off and would no longer be in my ownership (You can either claim incompetence or blame the Royal Mail I don’t care) I believe back then I may of even called the DVLA before sending the letter to inform you and was in fact told to send that covering letter. When I received your penalty notice I tried calling your number numerous times but after a while of getting the same response mentioned above and then hung up on I decided to stop wasting my time and my money.

I’ve now been contacted by Philips Collection Services Ltd, who are rude, arrogant, unhelpful and show no compassion when this is quite clearly not my fault. The young lady on the phone had poor telephone manners and wound me to the point that I lost my temper. She refused to deal with me until she had my personal phone number (I initiated the call to sort this problem out), which will no doubt now be used to harass me for these funds I don’t owe.

In all honesty I don’t expect too much from the DVLA after all your pretty much the government, you fail the British public and Philips Collection Services Ltd compliment your outfit in an unprofessional way.

I’m now having to spend more time and more money sorting this problem out, I’m not entirely sure why I even have to write yet another letter, this is after all 2008 most companies in this era have something referred to as E-mail or at least FAX, some companies are even happy just dealing with matters like this over the phone.

I’d appreciate it if this matter could now be dealt with correctly as you can I have no intention of paying a penalty which has been applied falsely. I would also appreciate my costs being recovered for:-

Paper
Stamps
Envelopes
Phone charges
Time

The sum of £80 + Damages would cover the costs I’ve incurred and the time I’ve been force to waste by you, along with the rudeness from the young lady that would perhaps be more suited to working in a fast food chain.

Kindest Regards
Timothy Bowers

EDIT: September 2008 – Just to add, if you read my later blogs you will find that the DVLA admitted fault and compensated me with a cheque for the grand total of £10 . I noticed today that a search for my name revealed this article on the front page of Google, so I thought I would make this addition to show that everything is now sorted.

Now lets just get this straight, I’m not sexist, racist, I’m not homophobic, I believe in equality, this doesn’t mean I can’t have freedom of speech, and this doesn’t mean I can’t take the piss, people take the piss out of me, in fact god did fantastic job as well.

All I’m saying is that if you find or take offence in anything I say, then this is your choice to do so, and perhaps you shouldn’t be so fucking sensitive. if you still continue to read and then take offence perhaps consider visiting this link

lol

Wounds are not cast by words,
they are received by emotion.

Cunt – Yes I love this word it’s so naughty, so dirty and disgusting yet it just rolls of the tong

Fuckwit – Don’t know why, just love the sound of it

Stinky niks – As in stinky knickers, another one I love, don’t know why. I call it the missus and she slaps me hard every time, don’t know why she’d do a thing like that though.

You lie, like a cheap watch – I heard my father say this a few times and it always stuck with me.

There are three kinds of lies. lies, damn lies and then there are statistics – Another one I heard my father use.

Get ya sen felt (get yourself felt) – I suppose a nice way of telling someone to go f**k themselves.

Shit shoveller – Need I say more.

Get in the kitchen – muhahahahahahha

OK maybe not that bad, and it was rather short as well, my memory fails me sometimes as I’m sure there are more words in my vocabulary and more sayings I use. lol